Frequently Asked Questions About Cardboard Furniture
General Questions
Despite what one might believe, cardboard is a very solid and robust material. All the furniture in the NaturDesign catalog is built with high quality materials and this guarantees excellent resistance and durability, on a par with a traditional set-up. If you want to know more, we refer you to our in-depth analysis on the solidity of Nardi cardboard furniture.
The answer is no. Surely we are not talking about steel, but we can assure you that cardboard has surprising qualities! Lightweight, yet durable, the high-quality triple-wave cardboard used for our furniture is resistant to loads and moisture. Our experience teaches us that, even when used in places of heavy use, they have a good durability. And if necessary, we can also make the surfaces water-repellent and/or fireproof. Contact us to find out more.
It depends on the use you have to make of it. The basic version of our furniture is in fact not fireproof and can be damaged if placed in contact with open flames and / or high temperatures. The cardboard used has a high flash point (above 200°C) which greatly limits the risk of fire. However, if you have the pressing need to create a fireproof set-up (for example for a stand to be used within exhibition spaces) we can use a special cardboard certified “Class 1” by Italian legislation. Contact us for more information about this.
Of course, our furniture is ecological by nature: it lends itself to being reused countless times and “at the end of its life” it is 100% recyclable. They are also made from 30% recycled materials and the cellulose comes from FSC-certified sources.
All items in our catalog are available and customizable. Can’t find the product you’re interested in in the list? Do not hesitate to contact us, our team is at your disposal for the creation of tailor-made products.
Yes, our team is at your disposal. We will evaluate your needs together and study the most functional solution for your purpose. So, if you don’t find the product that’s right for you in our catalog, contact us and together we will find the cardboard solution that’s right for you!
Let’s say it depends on many factors, but normally the time for the “new” creation of a cardboard product is about 1-2 working weeks. For “tailor-made” or particularly complex products, the production time may vary. But each case is different, so the advice is always to contact us to get a more precise timeline.
Product Concerns
The scope of our furnishing solutions varies from product to product, also based on shape and design. However, consider that normally a cardboard seat can support over 200 kg. So, as lightweight as it is, it’s also incredibly sturdy. It is no coincidence that we have built entire cardboard bookcases, loaded with hundreds and hundreds of books. You can be sure that cardboard furniture holds up great! 😉
Yes, almost all our cardboard products are assembled by simple joints, thus allowing their disassembly and subsequent reassembly. This makes them a flexible, lightweight and reusable solution, which is essential for some sectors such as homestaging or event organization.
Of course, just disassemble the damaged part and buy the single damaged part. Contact us and we will find a solution.
Absolutely not, on the contrary! Cardboard furniture lends itself well to “do-it-yourself” customizations and decorations. We suggest you use ecological colors, perhaps water-based, but without exaggerating! 😉
Of course, the products can be customized through high-definition digital prints made directly on the cardboard. Our team will assist you in choosing and/or creating the most suitable graphics for you and your business.
The furniture can be finished with various materials we offer such as glass, MDF, cork, laminates, films, dibond and cushions, or they can be customized directly by you with the upholstery you prefer (just fix it with Velcro strips).
To meet specific needs, it is also possible to add finishing feet that raise the structure from the ground or a water-repellent protective plasticization that makes the surface easily washable using a damp cloth. If you want to know more, we refer you to our in-depth study on cardboard furniture finishes.
The cardboard is made only using cellulose and natural starches. In the subsequent stages of processing or product creation, we pay the utmost attention to the choice of ecological products with low environmental impact and low emission of harmful substances. We do not use glues that give off formaldehyde, but natural starches from potatoes, corn and peas. All furniture is therefore absolutely attentive to human health and the environment. Even cardboard prints are absolutely non-toxic.
"Tailor-made" projects
Certainly yes, our team is always at your disposal to assess your needs and the feasibility of a project that may be right for you. So do not hesitate to contact us, we will be happy to discuss and see problems and solutions together.
Normally, the time for making a custom-made cardboard product varies from one to two working weeks. For particularly complex products, the production time may vary.
Orders, Purchases Refunds
To purchase, all you have to do is contact us by phone or email/chat and request the product. The simplest solutions can also be purchased online on the site, but we always recommend that you contact us because from the discussion with our experts you will have timely advice on the products that are right for you. To contact us click here.
Of course, all you have to do is register an account on the site specifying your company data, or you can contact us and tell us all the data of your business. Our team will be available to meet every need of your company.
You can change your order at any time before confirmation. If you would like to change your order after receiving the confirmation document, please contact us within 24 hours and we will verify the feasibility of your request.
From experience we guarantee that it is quite unlikely, but if it should happen that there are damaged, defective or incorrect items inside the kit, all you have to do is contact us. We will resolve the problem as soon as possible. To contact us regarding similar discrepancies in the order received click here.
The time it takes to receive the refund depends on your bank, but it will be visible on your bank statement within 15 days of confirmation of the activation of the credit.
Payments
You can make the payment by bank transfer to the IBAN address that will be communicated to you or pay by credit card, PayPal or cashier’s check. We accept cash payments up to a maximum of 2999.99 euros (as per current legislation).
Payment must be made after the order has been confirmed. Any provisions must be agreed with the company. Obviously, in the case of online purchases, payment is made at the time of confirmation of the transaction.
You will receive an invoice by email, starting the following day within 48 hours, which replaces the receipt.
Payment must be made after the order has been confirmed. Any provisions must be agreed with the company.
Yes, the minimum order is 120€ (100 + VAT)
Yes, the discounts vary according to the size of the order and will be calculated automatically by our team. Are you a company or a retailer? Contact us to find out about the dedicated discounts.
Shipments
Shipping methods are agreed directly with our team and include express courier, non-express courier (specialized in the transport of furniture) or delivery by one of our carriers.
The shipping method is agreed directly with our team who will be able to advise you on the best solution based on your needs and delivery location.
Of course, it is possible to go to the company to collect the purchased goods.
Delivery times by express courier are 1/3 working days from shipment. For foreign locations/islands or other agreed shipping methods, delivery times may vary and will be defined at the time of purchase.
Yes, we ship abroad and to islands. The shipping methods and their prices will be defined at the time of purchase.
Shipping times are defined according to the type of purchase and transport chosen. You can agree with our team on an indicative delivery date that may vary. We will communicate the tracking code of the product to follow the shipment. For special purchases, we will stay in touch with the carrier and call you before he arrives.
In the event that you live in a ZTL, or on a road that cannot be traveled with a medium-sized van, or the accessibility to the location where the goods are to be delivered is very limited, contact us immediately after submitting your order and we will evaluate the best possible solution together.
Contact us by email within 24 hours of creating your order and we will check the feasibility of your request.
You should not need it, but if you need it, please contact our sales department directly.
The shipment in assembly kit consists of the shipment of the product disassembled and supplied with all the elements necessary for its composition. The package that will be delivered to you contains instructions and all the information useful for assembling the furniture. Does all this scare you? Don’t worry, assembly is simple and requires minimal manual skills (you can still request the shipment of the assembled product for a small surcharge).
Montage
Yes, our furniture generally travels in assembly kits, inside which you will find all the information to easily assemble the product. A special case is the particularly complex set-ups that travel partially assembled and are assembled on site with the assistance of our experienced workers.
The shipment in assembly kit consists of the shipment of the product disassembled and supplied with all the elements necessary for its composition. The package that will be delivered to you contains instructions and all the information useful for assembling the furniture. Does all this scare you? Don’t worry, assembly is simple and requires minimal manual skills (you can still request the shipment of the assembled product for a small surcharge).
An on-site assembly service is provided only in the case of set-ups of a certain complexity. In all other cases, you shouldn’t need it. Our furniture always travels in assembly kits, inside which you will find all the instructions for assembling the product. Don’t have time to do the assembly? We can ship the assembled furniture directly to your door.
Of course, we can ship the furniture already assembled to your home for a small surcharge.
